Customer Service

Privacy Statement

Personal information you provide to us will be used to ship our products to you and to contact you if necessary, for responding to your specific enquiry or mailing you product information, updates and offers.We respect your privacy. We will not disclose any personal information (such as name, mailing address or e-mail address) contained in your e-mail to anyone, unless specifically requested in writing, by you.


Our Shopping Cart is protected by SSL encryption (the internet standard for secure transactions) to protect your credit card details, and this information will only be used for the purpose it was submitted for. This information cannot be used by anybody except Alphra Lavender.

The name that will appear on your statement will be  Alphra Lavender. We value your trust, and will make every effort to keep you as a valued customer.

Returns – Consumer Guarantee

We are proud of our reputation for very high quality and hope that you will be delighted with your purchases from Alphra Lavender. If, for any reason you are not completely satisfied with your purchase please return the item with your purchase documentation to us with an explanation for the return and we will give a full refund (excluding postage).

For returns please telephone +64 7 870 3212 or email we will be pleased to assist you. Our commitment is to your 100% satisfaction.

Product Quality

Because we value our product quality very highly, we ensure each new product undergoes a strict quality assurance programme. At times this takes up to 12 months before a new product is market ready. But then, we know good things do take time!

This testing applies to both our new products, and also to our ongoing batch production runs. Product efficacy is tested at manufacture to ensure product stability, quality and benefits are maintained to our required standard. This includes tests such as laboratory accelerated temperature testing and microbial efficacy testing.

Our key purpose with this is to ensure you, our customer receives the very best quality with your puchase. We also highly value the trust you place in us. This is why we offer you our unconditional guarantee referred to on our customer service page.

Currency & Billing

All prices on this website are in New Zealand Dollars (NZD) and your account will be charged in New Zealand Dollars. We are an NZ owned business for trading/registration purposes.


New Zealand
Items are delivered in 1-2 working days

Items are delivered within 3 – 6 working days.

International: Airmail
Items are delivered within 4-10 working days.

New Zealand
Items are delivered in 1-2 working days

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These shipping costs are quoted in NZD.

For orders over 5 kg please email for a freight cost quotation.

Shipping costs will not be added to the checkout total of your order in our shopping cart, but will be calculated on receipt of your order and added to the total credit card charge.

Customs Requirements

New Zealand law requires us to attach custom documentation to all international packages including a description of the goods and stating the cost. As we have no control over any Customs or import charges levied once the package reaches your country, these additional charges must be borne by you. You may want to contact your local customs office for further information.

Our Contact details are:

Prattically Paradise Ltd T/A Alphra Lavender
169 Brotherhood Road
R D 5
Te Awamutu
New Zealand 3875

Telephone +64 7 870 3212


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